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Shipping/L.A.G. Policy

Shipping Methods:

-FedEx Priority Overnight (Tarantulas)

-FedEx Standard Overnight (Tarantulas)

-FedEx 2-Day (Tarantulas)

-Local Pickup or Add To Previous Order

 

-We have multiple Fedex shipping options that should be used for all orders that include tarantulas or scorpions. Venomous animals are not permitted to be shipped via USPS.

-100% of our Live Animal orders ship with Live Arrival Guarantee in case of any carrier delay or DOA. (Dead On Arrival)

Supplies Shipping

-Supplies, tools, accessories, and non living items may ship separately from any tarantulas & scorpions.

-If purchasing supply items with T's or scorpions, the “Supplies Shipping” item must also be purchased.

Shipping Days

-Orders ship on Tuesday, and Wednesday. You will receive your tracking information on Tuesday morning before we ship.

-Orders placed after 3pm Tuesday will usually ship Wednesday but may be shipped the following week in some cases depending on the volume of orders we have to ship that week.

Cancelling Orders

-To cancel an order, please contact us via email at paladinexoticssales@gmail.com

-There is a 10% restocking fee for any canceled orders. No exceptions.

 

Weather/Temperature advisory
-All of our orders are shipped in Styrofoam insulated boxes with a heat/cold pack when necessary. We double box most orders to provide additional insulation for the animals.

-If temperatures are dangerously high/low customers can request to have their order held for pickup at their local FedEx facility. Requests to hold for pickup can be made in the "notes" section at checkout or via email. 

-We rely on customers to be aware of weather in their area before ordering.


TO QUALIFY FOR LIVE ARRIVAL GUARANTEE: 

  • Any cases of D.O.A. (dead on arrival) should be reported to paladinexoticssales@gmail.com within 3 hours of delivery.

  • If High/Low temperatures in local delivery area are above 76 or below 45 degrees, customer must request for order to be held for pickup at local FedEx Facility.(CHECK WEATHER BEFORE ORDERING)

  • No Live Arrival Guarantee for FedEx 2-Day shipping if temperatures in local delivery area are above 76 or below 45 degrees. (BE AWARE OF LOCAL WEATHER BEFORE PLACING ORDER)

  • Packages held at hub must be picked up within 4 hours of the FedEx facility opening. 

  • If delivering to home, delivery must be accepted on first delivery attempt (Not left on porch)

  • Photos of animal's head/carapace punctured with needle or tack to prove D.O.A. In rare cases, we may ask that you ship DOA animal back to us immediately for verification. (We will provide shipping label)

  • D.O.A. will be reimbursed as a refund or credit towards future orders. Shipping fees are not included.

Shipping/Lag Policy: About Us
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